Giving you a full picture of your business inside and out. A quality compliance tool designed specifically for health & aged care, disability & home care, and retirement.
A 360 degree view of both CX (customer experience) and EX (employee experience) in one comprehensive platform.
It’s Customer Experience (CX) reimagined.
Designed for you
Customer experience shouldn’t just be a department. It should be the entire company.
Allowing managers and execs to own their own data, with multi-level dashboards and reporting.
At the individual facility or community level we support you to:
- Easily gather feedback along the customer journey
- Employee engagement and experience pulse surveys
- Interpret data and insights against the quality standards
- Identify and resolve potential issues or complaints
- Prepare to be accreditation ready
At organisational level, CarePage
Business supports you to:
- Evaluate data over time to see trends and profile risk
- Drive continuous quality improvements and better experiences
- Benchmark key metrics and surveys against sector
- Build a meaningful Voice of Customer (VoC) and Employee centred culture
Let the analytics tell a powerful story and help you risk
profile homes that are under-performing against the
quality standards ahead of time.
perception is your reality
The way the health and ageing market measures and delivers on
quality is undergoing a significant transformation.
By taking the time to understand what matters to your customers,
you can uncover meaningful insights to improve and deliver products
and services that people value.
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There is a lot to love
CarePage Social Chat - Monitor online reputation with the review aggregator
- Manage public reviews across multiple third parties
- Be alerted instantly of any new public reviews and ensure you monitor your brand’s
CarePage CX and EX - Proactive survey tools to monitor quality & experience
- Real time feedback in seconds not months
- Best practices survey templates for Customer experience (CX) and Employee
- Omni channel feedback — SMS, email, QR code, survey app, web link
- Powerful analytics bringing CX and EX together
CarePage 360 degrees - Complaints & Feedback system
- Complaints/compliments ticket system
- Ability to triage via hierarchy
- Theme and category ticket tagging
- Self Service Portal/app
Proud of the company we keep
Health & aged care sector leaders are learning to harness the voice of the customer and employee program with CarePage Business.